HOW TO SHOP
What do I do if I have forgot my user name?
Your user name is the email address which you stated when you registered at sunlab.com.mt
What do I do if I forgot my password?
If you have forgot your password you can click on ‘Forgot password’ when logging in at sunlab.com.mt. When you state your email address we will send you an email with instructions on how to reset your password.
What do I do if I want to purchase a gift voucher?
You may contact us directly on [email protected], we will give you a direct debit account and we will send you a voucher by post.
Does Sunlab Ship Overseas?
Yes we do ship to the 27 EU Member counties. The cost of shipping might vary according to the weight of the item. Up to 500grams the cost is a standard 27 euro. Contact us directly on [email protected] if you reside outside Malta
ORDER & DELIVERY
How do I know that my order is confirmed?
As soon as your order is approved and the payment is made you will receive an order confirmation to your email address. During larger offers and promotions, you might have to wait a few hours before you receive the order confirmation email.
How do I know that my order has been shipped?
When your order is sent from our warehouse you will receive an email and/or text message saying the order is on its way to you.
Am I able to cancel my order after it is confirmed?
Unfortunately, you cannot cancel a confirmed order, please contact us for assistance.
How do I make a return?
The easiest and most economical way to return the goods is to bring the item to one of the local Sunlab stores. Remember to bring your receipt with you. All tags must be kept in place.
When is it possible to make a return?
On full priced items you may exchange the items within 30 days and 1 week on sales items, valid from the day you receive the order.
What do I do if I want to make an exchange?
You many return your items to any Sunlab store. Remember to bring the receipt that came with your order. You can either get a gift receipt or exchange the item.
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